Digital Downloads — Refund and Cancellation Policy
Last updated: 14 October 2026
1. Immediate digital delivery
Our PDF products are intended to be supplied immediately after successful payment. Download links are normally made available on the Order Received page and/or by email once payment has been confirmed.
2. Cancellation rights for digital content
Under applicable UK consumer law, digital content supplied online may normally carry a 14-day cancellation period. However, digital content may be supplied during that period where the customer expressly requests immediate supply and acknowledges that the right to cancel will be lost once supply begins.
Accordingly, before immediate access is provided, the checkout must obtain the customer’s express consent to immediate supply and acknowledgement of the loss of the cancellation right once supply begins.
Once supply of the digital content has begun following that consent and acknowledgement, we do not offer a change-of-mind refund simply because the customer no longer wants the PDF.
3. Faulty, incorrect or inaccessible files
Your statutory rights are not affected. If a purchased digital file is materially defective, corrupted, materially different from its description, the wrong file is supplied, or a technical problem on our side prevents you from accessing the purchased content, please contact us at info@pianoirani.com.
Where appropriate, we will first try to correct the issue, restore the download, or provide a replacement copy. If the problem cannot be corrected within a reasonable time and without significant inconvenience, an appropriate price reduction or refund may be available as required by applicable consumer law.
4. Duplicate or erroneous payments
If the same order is accidentally charged more than once, or we identify an incorrect charge that should not have been taken, please contact us with the order details. Any confirmed duplicate or erroneous payment will be corrected and, where appropriate, refunded to the original payment method.
5. Restricted-jurisdiction orders
PianoIrani.com does not accept sales or payments from Iran or other prohibited jurisdictions. If an order is mistakenly accepted from a location or person to whom we cannot lawfully provide the product, we may cancel the order. Where payment has been captured but the content has not lawfully been supplied, the payment will be returned where required and reasonably possible through the original payment method.
6. Refund method and timing
Where a refund is due, it will normally be made to the original payment method. Processing time after we issue a refund depends on the payment provider and the customer’s bank or card issuer.
Where UK law requires a refund within a particular period, we will follow that requirement.
7. No physical returns or exchanges
Because the products sold on this website are digital downloads, there is no physical item to post back and no exchange process based on packaging, condition or return shipping.
8. Before opening a payment dispute
If there is a problem with a download or charge, please contact info@pianoirani.com first. Most technical download problems can be resolved quickly without a payment dispute.
9. Statutory rights
Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be excluded. In particular, digital content must meet applicable legal requirements relating to quality, description and fitness for purpose.